Return
Policy
We sell packaged spices, masala blends, seasonings and other consumable food products. Because of food-safety, hygiene and contamination concerns, products are generally not returnable after successful delivery — but a damaged, defective, expired, tampered, incorrect or materially misdescribed product is always our problem to fix.
Last updated 5 August 2026
Three checks before a product travels back
-
01
Is it one of the eligible issues?
Wrong item, transit damage, broken or tampered seal, expired stock, a verified defect, unsafe contents or a missing paid product.
Section 01 -
02
Are you within 48 hours of delivery?
Write to us with photographs, batch number and dates. Later requests are still considered where the law requires or the defect could not reasonably have been spotted earlier.
Section 02 -
03
Has the return been approved?
Hold the product, packaging and invoice until we confirm what to do. We may arrange pickup, ask for more photos, or confirm no return is needed at all.
Section 04
Products eligible for return or replacement
A product may be eligible when:
- A different product was delivered
- The product was damaged during transit
- The original seal was broken or tampered with before delivery
- The product had passed its expiry or best-before date at delivery
- The product has a verified manufacturing or packaging defect
- The product is unsafe or unsuitable for consumption at delivery
- The delivered product is materially different from what was ordered or advertised
- A paid product was missing from the order
All requests are subject to reasonable verification.
Return request period
Report eligible issues within this window by writing to hello@namanaspice.com.
Include with your request
- Customer name
- Order number
- Product name
- Reason for the return request
- Clear photographs of the affected product
- Photographs of the outer packaging
- Photograph of the shipping label
- Batch number
- Manufacturing date
- Expiry or best-before date
- Unboxing video, where available
Requests received after 48 hours may still be considered where required by applicable law, or where the nature of the defect could not reasonably have been discovered earlier.
Products normally not returnable
A product will ordinarily not be accepted for return when:
- You have changed your mind
- The wrong product was ordered
- The product has been substantially consumed
- The product was stored improperly after delivery
- The product was damaged or contaminated after delivery
- The request is based solely on personal taste preference
- The complaint concerns a normal natural variation that does not affect safety or quality
- The product was purchased from an unauthorised seller
- The product cannot be identified as an item supplied by Namana Spice
Opening the product will not automatically disqualify a legitimate claim, where opening was reasonably necessary to discover a defect, contamination, incorrect contents or quality issue.
Return approval
without approval
Please do not send a product to our address before receiving return approval or instructions from Namana Spice. Unauthorised parcels sent to our address may not be accepted.
After reviewing the request, we may:
- Arrange reverse pickup
- Ask you to return the product through an approved courier
- Request further photographs or information
- Confirm that physical return is not required
- Approve a replacement
- Approve a refund
- Reject the request with an explanation
Return collection
Where physical return is required, please hand over the product with:
- Original packaging
- Product label
- Remaining contents
- Invoice or proof of purchase
- Shipping label
- Complimentary items supplied with the product, where applicable
For an approved claim involving a defective, damaged, expired, tampered, incorrect or materially misdescribed product, Namana Spice will bear the reasonable return-shipping cost.
Inspection of returned products
- Product identity
- Batch details
- Packaging condition
- Nature of the reported issue
- Whether the product matches the claim
- Whether damage occurred before or after delivery
- The returned product differs from the delivered product
- Batch or product details do not match the order
- The reported issue cannot be reasonably verified
- The product was improperly stored or damaged after delivery
- The claim is fraudulent or misleading
A refusal will not affect any non-excludable rights available under applicable law.
Replacements
Approved replacements are subject to product availability. Where the same product is unavailable, we may offer:
- A refund to the original payment method
- A comparable product, with your approval
- Store credit, with your approval
Replacement products will be dispatched to the original delivery address unless another address is approved by Namana Spice.
Products purchased from other sellers
This Return Policy applies only to products purchased directly through Namana Spice’s official website. For products purchased from a supermarket, retailer, reseller, marketplace or other website, please contact the original seller and follow that seller’s return process.
Product-safety or manufacturing concerns may also be reported to Namana Spice for investigation, wherever the product was bought.
Returns & replacements
For return or replacement requests.
- Phone
- +91 84519 76997
- Address
- No. 7-88(6), Near Brahma Mughera Temple, Khana Village, Belvai Post, Moodbidri, Dakshina Kannada, Karnataka – 574213
Grievance Officer
If your complaint has not been resolved.
- Officer
- Lohith Shetty
- info@namanaspice.com
- Phone
- +91 84519 76997
Keep the pack, the label and the batch number with you — they settle most claims in a single message.