Privacy
Policy

Information we collect

1.1  Information you provide

When you place an order, contact us, create an account, submit a form, or subscribe to communications, we may collect:

• Full name
• Email address
• Mobile number
• Billing address
• Shipping address
• Postal code
• Order details
• Account details
• Product preferences
• Customer-support communications
• Reviews, feedback, photographs or other information you submit

1.2  Payment information

Payments may be processed through authorised third-party payment gateways, banks, UPI providers, card networks, or other payment service providers.

We may receive limited transaction information, including:

• Transaction reference number
• Payment status
• Payment method
• Amount paid
• Date and time of payment
• Refund status

1.3  Information collected automatically

When you use our website, certain information may be collected automatically:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referring website or source
• Date and time of access
• Shopping-cart activity
• Cookie and analytics information

How we use your information

We may use your information to:

• Process and confirm orders
• Verify and record payments
• Pack, dispatch and deliver products
• Communicate order and delivery updates
• Provide customer service
• Respond to questions, complaints and grievances
• Process cancellations, returns, replacements and refunds
• Prevent fraudulent or unauthorised transactions
• Maintain invoices and transaction records
• Improve our products, website and customer experience
• Analyse website traffic and performance
• Send promotional messages where permitted and consented to
• Comply with tax, accounting, legal, regulatory and food-safety requirements
• Establish, exercise or defend legal claims

We will not use personal information for purposes that are materially unrelated to those described above without providing appropriate notice or obtaining consent where required.

Marketing communications

We may send promotional emails, messages, offers or product updates when you have opted to receive them, or where otherwise permitted by applicable law. You may stop receiving promotional communications by:

• Using the unsubscribe option provided in an email
• Replying with the applicable opt-out instruction
• Writing to hello@namanaspice.com

Opting out of promotional communications will not prevent us from sending essential communications concerning your orders, payments, refunds, account or customer-support requests.

Cookies and similar technologies

Our website may use cookies, pixels, analytics tools and similar technologies to:

• Keep products in your shopping cart
• Remember website preferences
• Maintain login sessions
• Understand how visitors use the website
• Measure website traffic and performance
• Detect security issues
• Improve website functionality
• Present relevant advertisements or offers, where applicable

You can control or disable cookies through your browser settings. Some website functions may not operate correctly if necessary cookies are disabled.

How we share information

We may share information with third parties only when reasonably necessary for operating our business, including:

• Payment gateways and payment processors
• Banks, UPI providers and card networks
• Courier and logistics partners
• Website-hosting providers
• Information-technology service providers
• Customer-support platforms
• Analytics and advertising service providers
• Accountants, auditors, lawyers and professional advisers
• Government departments, regulators, courts or law-enforcement authorities where required by law

These parties may receive only the information reasonably required to provide their services or fulfil legal obligations.

How long we keep it

We retain personal information only for as long as reasonably necessary to:

• Complete transactions
• Deliver orders
• Provide customer support
• Resolve disputes and complaints
• Process refunds and replacements
• Prevent fraud and misuse
• Maintain accounting and tax records
• Meet legal and regulatory obligations

Information that is no longer required may be securely deleted, anonymised or archived, subject to applicable legal and operational requirements.

Data security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, accidental loss, misuse, alteration, unauthorised disclosure and destruction.

However, no website, online transmission, payment system or electronic storage method can be guaranteed to be completely secure. Customers are responsible for keeping passwords, OTPs, UPI PINs, payment credentials and account-access information confidential.

Your choices and rights

Subject to applicable law, you may contact us to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Update your contact or account information
• Withdraw consent for optional processing
• Opt out of promotional communications
• Request deletion of information no longer required
• Raise a concern about how your information is handled
• Nominate another person to exercise applicable rights where legally permitted

We may need to verify your identity before processing certain requests. Some information may continue to be retained where necessary for transactions, accounting, fraud prevention, dispute resolution or compliance with applicable law.

Children’s privacy

Our website is intended for use by adults who are legally capable of placing orders. Individuals under 18 years of age should use the website only with the involvement and supervision of a parent or legal guardian. We do not knowingly seek to collect personal information directly from children without appropriate consent where such consent is legally required.

Third-party websites

Our website may contain links to payment providers, social-media platforms, courier websites or other third-party services. Namana Spice does not control and is not responsible for the privacy practices, content, security or availability of third-party websites. Please review the applicable privacy policies before providing personal information to those services.

Changes to this policy

We may revise this Privacy Policy to reflect changes in our business operations, website functionality, technology, legal requirements or regulatory guidance. The revised policy will be posted on this page with an updated “Last updated” date.